AT&T Wireless offers you the chance to pay your bill each month simply by replying to a text message sent to your phone. As a customer, all you have to do is reply “total” to the message received, and the bill will be paid using the saved account information you’ve previously entered within the AT&T online billing system.
But don’t you dare capitalize the first letter, or the payment will not be processed. As I recently discovered, a reply of “Total” sent back to AT&T was never recognized. It’s an easy thing to do on the iPhone I’m using, as the SMS application by default capitalizes the first letter of any text message.
Perhaps some pre-processing would be helpful, AT&T?
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Hello Ryan,
I shared this post at FriendFeed. Wouldn’t you think AT&T’s computer people would know about their function being case sensitive?
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I was certainly surprised AT&T didn’t have a more robust system than that… I didn’t expect to get a delinquent bill the next month (since my payment never went through).
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